Service

ONLY 2.2 MILLION MONTHLY PAYMENT - OWNING A ROYAL ENFIELD

With the flexible installment plan of Royal Enfield, now you can own a Royal Enfield with a monthly installments starting from VND 2,200,000. Currently, Royal Enfield is cooperating with partners such as TIKI, SCB, HDBank and JACCS with the following specific policies:

1. SCB

• Advantages: low interest rates, support customer dedicatedly.
• Terms of installment payment: customers must show proof of income, no overdue debt.
• Required documents: ID card, Household registration, Labor contract, Salary statement, Business license, Tax, …
• The payment plan for each model is shown in the table below (36 months, the price includes VAT):

2. HDBank 

• Advantages: support customer dedicatedly.
• Terms of installment payment: customers must show proof of income, no overdue debt.
• Required documents: ID card, Household registration, Labor contract, Salary statement, Business license, Tax, …
• The payment plan for each model is shown in the table below (36 months, the price includes VAT):

3. HD Saison

• Advantages: support customer dedicatedly.
• Terms of installment payment: customers must show proof of income, no overdue debt.
• Required documents: ID card, Household registration, Labor contract, Salary statement, Business license, Tax, …
• The payment plan for each model is shown in the table below (36 months, the price includes VAT):

4. JACCS

• Advantages: support customer dedicatedly, pay 20% in advance.
• Terms of installment payment: customers must show proof of income, no overdue debt.
• Required documents: ID card, Household registration, Labor contract, Salary statement, Business license, Tax, …
• The payment plan for each model is shown in the following table (48 months, prices include VAT):

The program applies to individual customers when buying a motorcycle at Royal Enfield Vietnam.

Please contact Sales Department for more information:
Royal Enfield in Ho Chi Minh City: 0915 603 067
Royal Enfield Hanoi: 093 8381 723

WARRANTY POLICIES - CONDITIONS AND EXCLUSIONS

Royal Enfield warrants its motorcycles to be free from manufacturing and material defects, under normal use subject to the following conditions.

1. Warranty shall be in force until the expiry of a period of 24 months from the date of purchase of the new motorcycle OR 20,000 kilometers of its run, whichever occurs earlier, and to any subsequent owners for the balance of the remaining period. For Interceptor 650 & Continental GT 650, the warranty period is 3 years from the first date of sale to the first customer.

2. In order to effect Warranty, it is a prerequisite that the Proof of Ownership (in form of Sales Registration OR Proof of Purchase documentation of the motorcycle, clearly mentioning the Engine and VIN numbers, must be provided to the Distributor’s service facility, along with a record of all the regular services and periodical maintenance that have been carried out at the Authorized Distributor’s service facility OR at their Authorized dealership’s service facility.

3. During the warranty period, Royal Enfield’s obligation is limited to repair or replacing free of charge, such part or parts of the motorcycle which in examination shall be deemed defective in the opinion of Royal Enfield and/or their distributors/ authorised dealership’s service facility. Such defective part/s, which have been replaced, shall become the property of Royal Enfield.

4. Cost of consumables like fuel, oils etc…, labour, shipping charges of replacement parts for any warranty replacement are chargeable to the customers.

5. Warranty is not applicable for the following parts:
- Normal ageing of parts like rubber parts, tires & tubes, hand grips, glass, plastic, soft items like seat Rexene, cushion etc.
- Dullness of chrome plated parts, discolourisation of chrome exhaust pipe / silencer, buffed parts, painted surfaces etc.
- Normal wear & tear items such as control cables, brake pads / shoes, clutch plates etc.
- Electrical items like bulbs, wiring harness, switches, battery, fuses, electric start motor etc.

6. Warranty will become void under the following conditions:
- Damages due to lack of proper maintenance, periodic services not carried out as per Royal Enfield recommendation etc.
- Damages caused by any unauthorised repairs carried out in any part of the motorcycle.
- Failures occurred due to use of non-recommended grade lubricants, fuel or improper level.
- Use of non-genuine Royal Enfield parts.
- Damages caused due to unauthorised alterations to any part of the motorcycle.
- Use of accessories not supplied by Royal Enfield.
- Motorcycles fitted with side cars.
- Motorcycles used in rallies, off road, dirt track, races, etc.
- Motorcycles involved in accidents, collisions etc.
- Damages that occur due to extreme operating conditions beyond the limitation or specifications as given by Royal Enfield, such as Maximum load carrying capacity, engine speed etc.
Damages that occur due to long/ improper storage, transportation of motorcycle etc.

7. Royal Enfield reserves the right to finally decide on all warranty claims.

8. Royal Enfield reserves the right to make changes in the motorcycle without any obligation to install these changes on previously sold motorcycles.

ROYAL ENFIELD ASSIST – PROFESSIONAL RESCUE SERVICES ANY TIME, ANYWHERE

With many years of experience in providing motorbike rescue services, Royal Enfield offers customers the Royal Enfield Assist service package - rescue motorbikes in case of unexpected accidents on the road such as perforation, out of fuel, anti-theft problem, damaged locks. This service is provided with the assistance of our partner Zutto Ride.

Royal Enfield Assist service package is currently included when customers purchase Interceptor 650, Continental GT 650, Himalayan models. With Classic 500 and Bullet 500 models, customers can register to use this service with a preferential price of VND 1,500,000.

With Royal Enfield Assist, we are committed to/ we are supporting to:
- Rescue 24/24, including holidays & Sundays
- Support nationwide

SUPPORTING CASES:
- The problem of running out of gasoline on the road: Free delivering gasoline to customers, only charge on the volume of gasoline required at market price. The service does not support the case of customers' bikes at home.
- Key lost / stalled: In case of a vehicle breaks down, cannot unlock or lose the key, we will fix the problem temporarily so that the customer can continue using the vehicle. If we can improve the situation, we will provide shipping service.
- Free bike transportation: In case of a bike in an accident or serious damage, we will transport the bike to our Service or come to the customer's home (if outside the Service’s working time). Typically, the member's motorbike will be transferred to the dealer where the member purchases the vehicle or where the member registers rescue services. Free shipping for large displacement vehicles if the distance is <300 km.
- Tire puncture: If a member's vehicle has a flat tire, we will fix it temporarily (patch) or transport it to the dealer (if needed replacement).

EXCLUSIONS:
- Where there is war despite whether officially notified or not, or any hostilities, rebellion or violence.
- In case the motorbike is not broken.
- In case the customer requests transportation from a dealer to another place for fixing.
- In case customers use stimulants (alcohol, drugs ...).

Go on a journey of discovery with Royal Enfield Assist - Become a member today!

Please contact Sales Department for detailed information:
Royal Enfield Saigon: 0915 603 067
Royal Enfield Hanoi: 093 8381 723